Order delivery

With DXJ Cheongsam, you can rest assured that your online shopping experience will be seamless and efficient. Our Melbourne-based operations and Hangzhou-based logistics ensure timely processing and delivery of your order.

Processing and Delivery Time

Once you place an order with DXJ Cheongsam, we strive to process and ship your purchase as quickly as possible. Our average processing time is 3-10 business days.

After your order has been processed, the delivery time will vary depending on your location. For customers in the countries eligible for free shipping, the estimated delivery time is 7-14 business days. Please note that these are approximate time frames and actual delivery times may vary due to factors beyond our control, such as customs clearance procedures.

The processing time for your order may vary depending on several factors, including the complexity of your order, the availability of the items, and the current volume of orders we are processing. On average, our processing time ranges from 1 to 3 business days. However, please note that during peak seasons or promotional periods, processing time may be slightly longer.

We may occasionally split orders to ensure the prompt delivery of multiple items.

Tracking Your Order

At DXJ, we want to keep you informed about the status of your order every step of the way. Once your order has been shipped, we will provide you with a tracking number that you can use to track your package online. This allows you to know exactly where your order is and when it will be delivered.

To track your order, simply visit our website and enter your tracking number in the designated field. You will then be able to see the real-time status of your package, including its current location and estimated delivery date.

 

Customer Satisfaction

At DXJ Cheongsam, customer satisfaction is our top priority. We understand that timely processing and delivery are crucial to ensuring a positive shopping experience. If you have any questions or concerns about the processing or delivery time of your order, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the information you need.

Thank you for choosing DXJ for your cheongsam dress needs. We appreciate your trust in our products and services, and we look forward to serving you again in the future.