Order delivery

Order Processing and Delivery

At DXJ Cheongsam, we aim to make your online shopping experience smooth and efficient. With our Melbourne-based operations and Hangzhou-based logistics team, we work carefully to process and deliver your order as promptly as possible.

Order Changes and Cancellations

As we begin arranging and preparing items shortly after an order is submitted, we are unable to accept cancellations once an order has been placed.

Please review your selected items, sizes, quantities and delivery details carefully before completing your purchase.

After receiving your parcel, eligible return or exchange requests will be handled in accordance with our Return and Exchange Policy.

Returns and Exchanges

Should you wish to request a return or exchange, please contact us within three days of receiving your parcel.

Requests submitted outside this period may not be accepted. Please review our Return and Exchange Policy for full details regarding eligibility, conditions and applicable shipping fees.

Processing Time

Our usual order processing time is approximately 3–10 business days.

As each order is carefully prepared, processing times may vary depending on item availability, order size, additional preparation requirements, current order volume, and peak or promotional periods.

Thank you for your patience while our team prepares and quality-checks your order with care.

Item Availability & Final Quality Check

At DXJ Cheongsam, our pieces are carefully selected and prepared in limited seasonal batches.

Although we do our best to keep product availability updated, there may be some occasions where an item becomes unavailable after an order is placed. This may be due to seasonal stock changes, discontinuation, or the item not passing our final quality inspection before dispatch.

If this happens, we will contact you promptly with suitable options, including choosing an alternative item, receiving store credit, or receiving a refund for the unavailable item.

Other available items in your order may continue to be processed and dispatched as usual.

Delivery Time

Once your order has been processed and dispatched, delivery times will vary depending on the destination.

For countries eligible for free standard shipping, the estimated delivery time is approximately 4–14 business days.

Please note that these time frames are estimates only. Delivery may take longer due to circumstances beyond our control, including customs clearance, local postal delays, public holidays or unexpected disruptions within the delivery network.

Tracking Information

Once your order has been dispatched, tracking information will be provided so that you can follow the progress of your parcel.

Customers in the United States and Europe may receive their tracking number slightly later, as parcels are processed through our forwarding partner before tracking details are generated.

Tracking updates may also take some time to appear after the parcel has been dispatched.

Split Shipments

We may occasionally send items from the same order separately to avoid unnecessary delays.

When an order is split into multiple shipments, separate tracking details may be provided for each parcel. There will be no additional shipping charge unless otherwise discussed with you.

Delivery Address

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are complete and correct.

Please check the following carefully before submitting your order:

1) Recipient’s full name

2) Street address and unit number, Suburb, state and postcode, Country

3) Contact telephone number

DXJ Cheongsam cannot be held responsible for delivery delays, failed deliveries, returned parcels or additional charges caused by incorrect or incomplete information supplied by the customer.

Should you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once the parcel has entered processing or has been dispatched.

Customs and Delivery Delays

International orders may be subject to customs inspections, import procedures or local delivery requirements.

Any delays caused by customs authorities or local delivery providers are outside the control of DXJ Cheongsam.

Customers are responsible for any applicable customs duties, import taxes or fees unless otherwise stated.

Customer Support

Customer satisfaction is important to us, and we understand that timely processing and delivery are an important part of your shopping experience.

Should you have any questions regarding your order, tracking information or delivery status, please contact our customer support team. We will be happy to assist wherever possible.

Thank you for choosing DXJ Cheongsam. We sincerely appreciate your support and look forward to serving you.