Informativa sulle spedizioni

Order Delivery

At DXJ Cheongsam, we aim to make your online shopping experience seamless and efficient. With Melbourne-based operations and Hangzhou-based logistics, we process and deliver your order with care and speed.

Order Policy

  • No Cancellations: Once an order is placed, it cannot be canceled. Please review your order carefully before confirming your purchase.

  • Final Sale: All sales are considered final once the order is placed.

  • Returns & Exchanges: If you wish to return or exchange an item, please notify us within 3 days of receiving your parcel so we can assist you promptly. Please review our full Return & Exchange Policy for details.

Processing & Delivery Times

  • Processing Time: On average, orders are processed within 3–10 business days. Processing times may vary depending on order complexity, stock availability, and order volume. During peak seasons or promotional periods, processing may take slightly longer.

  • Delivery Time:
    For countries eligible for free shipping, delivery typically takes 4–9 business days after processing.
    Please note that delivery times are estimates and may vary due to external factors such as customs clearance.

  • Split Shipments: Occasionally, we may split orders to ensure faster delivery of multiple items.

Tracking Your Order

Once your order has shipped, you will receive a tracking number to monitor your package online. You can track your order at any time through our website to view its real-time status and estimated delivery date.

Address Accuracy

  • Please ensure your delivery address is correct before submitting your order.

  • DXJ is not responsible for delivery issues caused by incorrect address details.

Our Commitment

At DXJ Cheongsam, your satisfaction is our priority. If you have any questions about your order or delivery, please contact our customer support team — we are always here to help.

Thank you for choosing DXJ. We appreciate your trust and look forward to serving you again.