Return & Exchange Policy

Update

Clearance items are final sale and are not eligible for return or exchange for change of mind.

Each piece undergoes careful inspection prior to dispatch to ensure it meets our quality standards. In the rare occasion that a manufacturing defect is identified, the item will be assessed and an appropriate remedy will be provided in accordance with Australian Consumer Law.

At DXJ Cheongsam, we take pride in the craftsmanship and beauty of each garment we create. Our collections are thoughtfully designed to be cherished and worn with care.

We also offer complimentary international shipping, which is a privilege we extend to our customers worldwide. To continue providing this benefit, we kindly ask for your understanding of our Return & Exchange Policy, designed to balance fairness for our customers and the sustainability of our business.

Change of Mind Returns

As a boutique brand offering complimentary international shipping, we are unable to provide monetary refunds for change-of-mind returns.

For eligible returns, we are pleased to offer:

• An exchange for another item of your choice; or

• An e-store credit valid for 12 months.

Please note that complimentary shipping applies only to the original qualifying purchase. Complimentary shipping does not apply to exchange shipments or orders placed using store credit.

Orders placed using store credit will require a shipping fee, which will be deducted from the credited amount when issuing a credit note.

For change-of-mind exchanges, all shipping costs are the responsibility of the customer. This includes:

• The cost of returning the original item(s) to our Australian office; and

• The shipping cost for DXJ Cheongsam to send the replacement item(s) to the customer.

The re-shipping fee will be advised once the replacement item(s), parcel weight and destination have been confirmed.

If you would like to request an exchange or store credit, please email us at hello@dxjcheongsam.com within 3 days of receiving your order.

Where DXJ Cheongsam requests additional information, photographs, item details, confirmation of exchange items or any other information necessary to process a change-of-mind return, the customer must respond within 3 days of our request.

If we do not receive the requested information within this period, the return or exchange request may be considered closed, and a new request may not be accepted outside the original return eligibility period.

Please do not send any item back until your return or exchange has been approved by DXJ Cheongsam.

Return Conditions

Returned items must be:

• In original condition — unworn, unwashed and undamaged

• With all original tags and labels attached

• Free of makeup, perfume, deodorant or any signs of wear

• Returned to our Australian office after receiving approval from DXJ Cheongsam

• Dispatched and accompanied by a valid tracking number provided to us within 3 days of approval

3-Day Return Approval Period

Once a return or exchange has been approved by DXJ Cheongsam, the customer must dispatch the parcel and provide us with a valid tracking number within 3 days of the approval date.

If a valid tracking number is not provided within this 3-day period, the return or exchange approval will expire.

Once the approval has expired, the item(s) must not be sent back without further written authorisation from DXJ Cheongsam. Acceptance of a late return is not guaranteed.

This requirement is in place to ensure that garments approved for return are promptly returned in the same unworn and original condition in which they were received.

Please Note

We are unable to process any change-of-mind return where the item has been worn, washed, damaged or altered.

Sale items and custom orders are final sale and are not eligible for return or exchange for change of mind.

All returned garments are carefully inspected upon arrival. Items showing makeup, perfume, deodorant, washing, wear, damage, alteration, missing or removed tags, or any other indication that they are no longer in their original condition may be rejected.

We reserve the right to reject change-of-mind returns that do not meet the above conditions.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Quality Assurance & Fault Assessment

Each DXJ Cheongsam garment is carefully inspected and documented prior to dispatch to ensure it meets our quality standards.

All items returned with a fault claim will be assessed upon receipt. Where a fault is confirmed, we will provide an appropriate remedy in accordance with Australian Consumer Law.

We reserve the right to request additional information, including photographs, to support any claim.

Claims may be declined where the damage is determined to be the result of:

• Improper use or failure to follow care instructions

• Accidental or deliberate damage

• Normal wear and tear

Please note: Each DXJ Cheongsam garment is individually inspected before dispatch, and records are maintained. If an item is returned showing damage inconsistent with its original condition, we reserve the right to decline the claim where permitted by law.

We kindly remind our customers to treat each garment with the same care with which it was made, so that it may be enjoyed for many occasions to come.

Important Notes

For change-of-mind returns, no monetary refunds are provided. Eligible customers may choose an exchange or store credit in accordance with this policy.

For change-of-mind exchanges, all shipping expenses are the responsibility of the customer, including:

• Return postage to DXJ Cheongsam; and

• The cost of shipping the replacement item(s) back to the customer.

The replacement shipping fee will be advised after the exchange item(s) have been confirmed and will depend on factors including parcel weight and destination.

If a refund is provided for a confirmed faulty product, original shipping costs will be included where required under Australian Consumer Law.

In rare cases where a monetary refund for a change-of-mind purchase is approved at our discretion, the complimentary shipping provided with the original order will be forfeited. A shipping recovery fee starting from USD $34 may be deducted to cover original shipping costs. Final fees may vary depending on parcel weight and destination.

Return shipping costs for change-of-mind returns are the responsibility of the customer. For faulty items, return shipping will be reimbursed where required by law.

Sale Item Policy

Please read carefully before purchasing sale items.

All items purchased on sale or during promotional events are final sale and are not eligible for return, exchange or refund for change of mind.

This does not affect your rights under Australian Consumer Law.

Each item is carefully inspected and documented prior to dispatch to ensure it meets our quality standards.

If an item is confirmed to be faulty, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Returned items will be assessed against their original condition at dispatch. Where a returned item shows signs of wear, damage or alteration inconsistent with its original condition, we reserve the right to decline the claim where permitted by law.

We sincerely appreciate your understanding and support of our craftsmanship and policies. This allows us to continue offering thoughtfully designed garments and complimentary international shipping to our valued customers worldwide.

With gratitude,
The DXJ Cheongsam Team